Refund Policy

Overview

At Galeotaa, we are committed to delivering quality digital setup services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Before Work Begins: Full refund available if requested before we begin work on your project.
• Service Not Delivered: If we fail to deliver the services outlined in your package without valid reason.
• Material Breach: If we materially breach the service agreement and fail to remedy within a reasonable timeframe.

Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• Third-Party Platform Rejections: Refunds are not provided if third-party platforms reject, deny, or fail to approve submissions. Approval decisions are made solely by third parties and are outside our control.
• Change of Mind: After work has commenced, refunds are not available due to a change of mind or change in business plans.
• Completed Deliverables: Once deliverables have been provided according to package specifications, refunds are not available.
• Client-Caused Delays: Refunds are not issued for delays caused by failure to provide required information or materials.
• Specific Results: We do not guarantee specific outcomes, rankings, approvals, or business results.

Partial Refunds

In cases where work has been partially completed, we may offer a partial refund based on the percentage of work completed. The determination of completed work percentage will be made at our discretion based on documented progress and deliverables provided.

Refund Request Process

1. Contact us at support@galeotaa.com with your request.
2. Include your order number, service package purchased, and detailed reason for the request.
3. Provide any relevant documentation supporting your request.
4. We will review your request within 5–7 business days.
5. You will receive a response with our decision and, if approved, the refund timeline.

Refund Processing

If a refund is approved, it will be processed within 10–14 business days. Refunds are issued to the original payment method used for the purchase. Additional processing time may be required by your financial institution.

Dispute Resolution

If you disagree with our refund decision, you may request a review by providing additional information or documentation. We are committed to fair and reasonable resolution of all refund disputes.

Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to dispute the chargeback and provide evidence of service delivery. Initiating a chargeback may result in suspension of services and may affect future service eligibility.

Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website. Refund requests will be evaluated based on the policy in effect at the time of purchase.

Contact Us

For questions about this Refund Policy or to request a refund, please contact:

Email: support@galeotaa.com